Frequently Asked Questions

  • I can't make it to class, can I get a refund?

    Totally get it! We don't provide monetary refunds, but we can refund you a class credit to use at a future date. You have up to the class time to qualify for a class credit, otherwise the credit will be lost. 

  • How do I cancel a class?

    Make sure you're logged in to your account on our website. Navigate to your profile icon and click "bookings" and select the class you wish to cancel.


    If you cancel prior to class start time, your credit will automatically be refunded to your account to use within 7 days.

  • I arrived a few minutes late for class. What should I do?

    No problem, come on in! Find a spot and we'll get you caught up!

  • What type of shoes should I wear?

    We recommend non-grippy shoes with a little cushion or support. Examples: Nike AF1s, Nike Air Maxes, Converse. Better to have too much support than not enough!  

  • How do I know the right class for me?

    Refer to our class levels guide here to see how we categorize each class!

Still have a question?

Reach out to our team!

We're happy to answer any question you have :)